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Privacy Policy

Last updated: July 17, 2026

1. Introduction

GlowNiq ("we", "us", "our"), a product operated by 2Run (BTW BE1038480317, Rollekens 83, 2400 Mol, Belgium), is committed to protecting your privacy and personal data.

This Privacy Policy explains what personal data we collect through our mobile application ("Application"), how we use that data, with whom we share it, and what your rights are regarding this data.

By using our Application, you agree to the practices described in this Privacy Policy.

Data Controller 2Run (BTW BE1038480317)

Rollekens 83, 2400 Mol, Antwerpen, Belgium

Email: privacy@glowniq.be

2. Personal Data We Collect

We collect and process the following types of personal data:

  • Account Information: Your name, surname, and email address provided when you register.
  • Facial Images: The photos of your face that you upload or take when using the skin analysis feature. This data may be considered "special category personal data" under GDPR.
  • Analysis Results: Data resulting from the skin analysis, such as skin type, concerns, and recommendations.
  • Usage Data: Technical data about your interactions within the Application, such as screens visited, features used, and credits spent.
  • Payment Information: Purchase transactions processed through Apple App Store, Google Play Store, or Stripe for supported web purchases. We do not directly collect or store full credit card details. Purchase records (product IDs, transaction IDs, purchase dates, payment provider references) are stored to manage your credit balance and provide customer support.
  • Communication Information: Information you share when you contact us for support or feedback.

Important Note on Face Data These photos are used to perform AI-based skin analysis. No biometric identification or face recognition is performed. We do not use facial images for identity verification, authentication, or any form of biometric identification.

GlowNiq never performs facial recognition, identity verification, or biometric profiling. Facial images are processed only temporarily to deliver skin analysis.

3. Why and On What Legal Basis We Process Your Data

We process your personal data on the following legal bases:

  • To Provide the Service (Performance of a Contract):
  • To create and manage your account.
  • To process your skin analysis requests and provide you with the results.
  • To manage the credit system and process your purchases.
  • With Your Explicit Consent:
  • To process the facial images you upload for skin analysis. We ask for your explicit consent for this during registration and before you upload a photo.
  • For Our Legitimate Interests:
  • To analyze your usage data to improve our Application and develop new features.
  • To troubleshoot technical issues and ensure security.
  • Legal Obligations:
  • To comply with legal requests and court orders.

4. With Whom We Share Your Data

We do not sell or rent your personal data to third parties. However, we may share data with certain partners to provide our services:

  • AI Providers: We route analysis requests through configured AI providers, including OpenRouter-routed models such as OpenAI, Anthropic, Qwen, and Groq where enabled. EachLabs may be used only when the EachLabs provider flag is enabled. Facial images are sent only as needed to perform skin analysis, and data is minimized where possible.
  • Cloud Service Providers: Server services we use to securely store your data (including photos) on Hetzner EU servers.
  • Legal Authorities: We may share your data with authorized public institutions if required by law.

5. Data Retention Period

We retain your personal data as follows:

  • Account Information: Retained as long as your account is active. When you delete your account, we will delete or anonymize your data within a reasonable period, unless required by our legal obligations or legitimate interests (e.g., for legal disputes).
  • Facial Images and Analysis Results: Automatically deleted after 30 days from the analysis date. This ensures your sensitive biometric data is not stored longer than necessary for service delivery.
  • Purchase Records: Retained for accounting and legal compliance purposes (typically 7 years as required by Belgian law).
  • Usage Data: Anonymized and aggregated for service improvement purposes, with individual identifiers removed after 90 days.

Retention Summary Face data and analysis results are retained until account deletion or for a maximum of 30 days after analysis, whichever comes first. All personal data is automatically purged from our systems according to the retention periods outlined above.

You can permanently delete your account from within the application by navigating to Profile > Account > Delete Account. Deleting your account triggers the removal of all facial images and analysis results from our systems within 30 days.

6. Your Rights Under GDPR

As a user residing in Belgium and the European Union, you have the following rights under GDPR:

  • Right of Access: To access your data and request a copy.
  • Right to Rectification: To have incomplete or inaccurate data corrected.
  • Right to Erasure ("Right to be Forgotten"): To request the deletion of your data under certain conditions.
  • Right to Restrict Processing: To request the restriction of the processing of your data.
  • Right to Data Portability: To receive your data in a structured format to transfer it to another service provider.
  • Right to Object: To object to us processing your data based on our legitimate interests.
  • Right to Withdraw Consent: To stop data processing activities based on your explicit consent at any time.

You can exercise these rights by contacting us at privacy@glowniq.be. You also have the right to lodge a complaint with the Belgian Data Protection Authority.

7. Security

We take industry-standard technical and administrative measures to ensure the security of your data. However, it is important to remember that no method of data transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will inform you of any significant changes through the application or by email.

GlowNiq is not designed for individuals under the age of 13 and does not knowingly collect personal data from children.

GlowNiq does not load Google Analytics or Google Tag Manager by default. CookieYes may be used for consent management, and any optional analytics or marketing tracking must require prior consent.

Contact Us

If you have any questions about this privacy policy or your data, please contact us at

privacy@glowniq.be

Legal Disclaimer

This Privacy Policy is a template and does not constitute legal advice. You must consult a legal advisor to ensure full compliance with your company's specific operations and applicable laws.